---
title: Troubleshooting sending messages
description: "Here's what each message status indicates: Sending Sent Delivered Read My message is stuck as  Sending, spinning or paused. What do I do? CoolApp uses your phone's internet connection for all private communication. The most common reason why you can't…"
url: "https://www.coolapp.com.kh/support/troubleshooting-sending-messages/"
updated: "2024-05-30"
category: Troubleshooting
---

# Troubleshooting sending messages

Here's what each message status indicates:
 Sending
 Sent
 Delivered
 Read

My message is stuck as  Sending, spinning or paused. What do I do?
CoolApp uses your phone's internet connection for all private communication. The most common reason why you can't send messages is that you are not connected to the internet or have restricted CoolApp's internet access.

Confirm you are connected to the internet.
Re-enable permissions and settings on your phone.
Disable or modify settings for your third-party app, VPN, or firewall that is limiting CoolApp's connection to the internet.
Scroll up through the conversation to see if there is a large attachment that is trying to send and delete the message.
Complete any captchas that appear.
Contact us and tell us what the message status is.

See additional steps for:

Android
Troubleshooting receiving messages
OS-Specific Troubleshooting